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FAQ & Important Information

Get the Answers You Need

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Why Sam Tell?

What Makes Us Different

Sam Tell Companies stands out as an award-winning leader in the industry. Our superstar sales and customer service teams are dedicated to providing exceptional support, ensuring your satisfaction every step of the way. We are your one-stop shop, offering everything from build & design to supply, making it seamless and efficient to meet all your restaurant needs. Experience the Sam Tell difference with our unparalleled service and comprehensive solutions.

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UNIQUE BENEFITS

Tailored Solutions for Your Needs

Make Ideas Reality

At Sam Tell, we offer a wide range of services to meet all your needs. From initial consultation and design to supply and installation, we are your one-stop shop for everything kitchen-related. Our award-winning company ensures that every project is handled with precision and care, guaranteeing satisfaction at every stage.

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Out Of The Box Services

We go beyond standard offerings to provide exceptional out-of-the-box services that cater to the unique needs of our clients. Our commitment to innovation, customization, and comprehensive support sets us apart in the industry.

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Exceptional Support

Our award-winning customer support team is dedicated to helping you with any needs or questions. Whether you're looking for order assistance, technical support, or product guidance, our team is ready to provide prompt and professional service. We are committed to making your experience with Sam Tell outstanding.

Information & Tips

Stay Up To Date

Savor the Season: Outdoor Dining With Sam Tell Customers

Discover the best outdoor dining spots in New York City and beyond with Sam Tell's guide to al fresco dining. From chic rooftop terraces to cozy garden patios, explore top restaurants like Pastis, 2 Spring, Lilia, Café Luxembourg, Altro Paradiso, Valbella at the Park, and South Soho Bar, offering the finest cuisine under the open sky.

Vulcan's "Just 4 Schools" Program

Explore Vulcan's "Just 4 Schools" Program, dedicated to enhancing school foodservice with efficient and durable kitchen equipment. Empower your school's culinary team to prepare nutritious meals with ease, backed by Vulcan's commitment to quality and innovation.

Setting the Stage with the Radici Buffet System

Dive into the world of buffet dining excellence with the Radici Buffet System. Discover how this award-winning Italian-designed collection redefines buffet presentation with its full modularity and superior design, offering unmatched versatility and customization options to elevate your dining experience.

Sam Tell Q&A

Get The Answers You Need

If the question that you are looking for is not listed, please send it to us and we will get back as soon as possible.

Our FAQ section is designed to provide you with quick and easy access to essential information about our services, processes, and policies. Whether you have questions about shipping, returns, or our unique offerings, you'll find clear and concise answers here to help you make informed decisions. Explore our FAQs to learn more about how we operate and how we can best serve your needs.

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OUR CLIENTS LOVE US

What Our Clients Say

"Maria is the best KE vendor I’ve ever worked with, her attention to detail and can do attitude is always welcome and appreciated. If I had things my way I would not work with anyone else besides Maria and the Sam Tell team"

– Jeffrey Correia, General Superintendent, Holt Construction

"I'll tell you one thing: we would not be here today without the help of Sam Tell. Sam Tell built what I like to consider the heart and soul of this operation."

- Josh Capon, Executive Chef

"We’ve used Sam Tell for multiple projects at Stony Brook University, but they played a major role in the completion of the campus’s new East Side Dining Hall. They had everything we needed, handled all of the installation and commissioning and did a huge amount of custom steel work throughout the entire facility that came out great."

– Jeff M., Director of Equipment, Stony Brook University

"The Sam Tell Companies met the challenge of an escalated schedule and difficult working conditions. In total, we built (36) concession stands within the predetermined time frame and within the cost parameters provided."

– Nicholas A. Langella, CFE, General Manager, Alamodome & Illusions Theatre

Setting Us Up For Success

Meet Our Leaders

Mark Tell

Chief Executive Officer

Beginning his full-time work at the firm bearing his grandfather's name in 1986, Marc Tell has risen through the ranks and is pleased to serve on the Executive Committee of the Sam Tell Companies. During his tenure, he has helped lead the company as it has grown from seven employees and two trucks to its current status as the 30th largest foodservice equipment and supplies distributor in the country. Marc’s work with the Sam Tell Companies includes sales management, executive supervision, and activities related to Mergers and Acquisition. Marc has been honored over the years as UJA Man of the Year, has served on the Board of Directors of Allied Buying Corporation, and currently serves on several industry related Advisory Boards. What Marc counts as his most important achievement, though, is his marriage to Julie, and raising his three children – Linda, Sam, and Hannah.

Arthur Fisher

Vice President Contract Sales

Arthur joined The Sam Tell companies in 2005 as Vice President of Contract Sales, after more than 30 years in the foodservice supplies, equipment and design industry. As VP of Contract Sales, he is responsible for establishing, reviewing and negotiating pricing for all contract proposals and supervising the contract sales. Arthur’s knowledge and understanding of foodservice equipment and supplies enables him to remain at the forefront of all industry trends. He has served two terms on the board of FEDA and is currently a member of FEDA, SFM, HFM and NAFEM, where he holds the CFSP designation. In 2006, Arthur was recognized as the MAFS Dealer Salesperson of the year. He received his Bachelor’s degree in Business Administration from Northeastern University.

Michael Bitonti

Chief Financial Officer

Michael Bitonti is a Certified Public Accountant and received his B.S. in Business Administration and Accounting from Hofstra University. He spent the first seven years of his 26-year career working for KPMG out of their Melville office. Reaching the level of Audit Manager, he was part of their Manufacturing, Retail and Distribution business unit. In the 19 years that followed, prior to joining the Sam Tell Companies, Michael held three positions, serving as the VP of Finance for Terk Technologies and CFO for both Tri-Ed Distribution and Signature Systems Group, respectively. All three were product-oriented companies (consumer electronics, security/surveillance systems and specialty flooring/matting) with a component of private equity in their respective capital structures. In each of these opportunities Michael was part of a management group that fostered significant top line and bottom line growth while managing operating expenses, leading to debt reduction and the creation of shareholder value. After the successful sale of Signature Systems Group and a nine-month transition to the new ownership, Michael elected to leave his Manhattan based position of seven years and joined Sam Tell in February of 2014. Since then, he has been a positive influence in many areas including Finance, Accounting and Human Resources and, together with the existing management team, is looking forward to managing the growth curve and value creation of the Sam Tell Companies for years to come. Michael resides in Commack, Long Island with his wife Kathy of 23 years and their three children Nicholas, Jessica and Katie.

Heather Kogan

Vice President Sales

After graduating from York College of Pennsylvania with a Bachelor of Arts in Literature, Heather moved to NYC in search of a career in Sales. In 2005 she joined Sysco Foodservices of Metro NY where she embarked on an 11-year career that included several sales and management positions. Her most senior roll at Sysco was running the NJ business as Regional Sales Manager. After Sysco, Heather worked for The Chefs Warehouse as Regional Sales Manager for NYC. In Spring 2017, Heather excitedly embarked on the opportunity to run sales for the Sam Tell Companies and further develop the current sales and next generation of Supplies & Equipment sales reps. Heather has a passion for leadership and development and truly loves being involved in the Restaurant Industry in NYC. She believes that success in business is all about relationships and that there is nothing more important than the relationship between the salesperson and customer. Heather has been active in the Women’s Foodservice Forum and the Food & Finance High School in New York City. She currently lives in Manhattan and enjoys all the city has to offer.

Jeremy Barnett

Vice President of Equipment Sales & Operations

Jeremy Barnett joined the Sam Tell team in March of 2018 with the objective of creating and maximizing opportunities for the project sales team, both on the contract sales and design-build sides of the business. He also supports and manages the project operations team, which includes designers, drafters, estimators, project managers, administrators, installers, and warehouse/delivery personnel. With the main goal of doing great things with great people, Jeremy and his team are passionate and proud of their work and they strive to deliver the best possible results to customers/end users. Jeremy believes that nothing is better than doing what you love with such an incredible team, who are all working together to achieve a common goal. Jeremy has been in this business for about 15 years and in that time has been fortunate to experience a wide range of positions that have prepared him for this current role. Installing, managing projects, and purchasing equipment have equipped him with the tools he needs to learn and understand this business from every angle. Happily spending time with his wife Christina and their two children, Evan and Emma, Jeremy enjoys going to the beach and hiking—anything that keeps him active, outdoors, and engaging in a healthy lifestyle.

Jerry Kouveras

Director of Engineering

Jerry joined the Sam Tell Companies in 2003, when his previous employer, Pascoe- Jacobs Associates was purchased. He had spent the previous four years as their Director of Project Management, overseeing the day-to-day activities of the firm. Jerry brings a strong operational background to Sam Tell having spent over 11 years working for several high profile restaurant companies in NYC, including the notable Eerie Entertainment, which owns The Jekyll & Hyde operations. As Director of Engineering, he is currently responsible for overseeing the NYC design office and the coordination of all the Project Management activities. His target market is high volume, independent restaurants and has designed many notable facilities; his most recent to date being Junior’s full service restaurant at the new MGM Grand at Foxwoods Casino. Jerry sees many of his customers looking for designs that facilitate a sustainable culinary experience. “The average American consumer is getting more interested in not only what they eat but how it was prepared…. this creates an environment where restaurants are continually looking for ways to 'push the envelope' from a culinary perspective," he says. Jerry is actively involved in numerous industry organizations and is currently the President of the International Federation of Equipment Distributors Engineering Group.

COMPANY RECOGNITION

Featured Partners

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SAM TELL NEWS

Our Blog

Savor the Season: Outdoor Dining With Sam Tell Customers

Discover the best outdoor dining spots in New York City and beyond with Sam Tell's guide to al fresco dining. From chic rooftop terraces to cozy garden patios, explore top restaurants like Pastis, 2 Spring, Lilia, Café Luxembourg, Altro Paradiso, Valbella at the Park, and South Soho Bar, offering the finest cuisine under the open sky.

Vulcan's "Just 4 Schools" Program

Explore Vulcan's "Just 4 Schools" Program, dedicated to enhancing school foodservice with efficient and durable kitchen equipment. Empower your school's culinary team to prepare nutritious meals with ease, backed by Vulcan's commitment to quality and innovation.

Setting the Stage with the Radici Buffet System

Dive into the world of buffet dining excellence with the Radici Buffet System. Discover how this award-winning Italian-designed collection redefines buffet presentation with its full modularity and superior design, offering unmatched versatility and customization options to elevate your dining experience.

What Are You Waiting For?

Join Us!

Join us and make Sam Tell your trusted supplier for all your kitchen and restaurant needs. With our award-winning company, exceptional sales and customer service teams, and comprehensive range of services from build and design to supply, we are your one-stop solution for success. Partner with us and experience the difference in quality, reliability, and personalized support that sets us apart.

Contact Us

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